How we handle your information
What you tell us on WhatsApp, who sees it, and how to ask us to delete it. WhatsApp us if this page doesn't answer your question.
What we collect
When you message us on WhatsApp we see your phone number, display name, and what you type (typically your area, condition, language, availability). We don't run forms, collect emails or call you; photos you send stay in the chat.
How we use it
We read your message to match you to a partner physio by language, condition and area. A real person reads and replies; we don't profile or retarget ads.
Who sees it
The conversation is between you and Physio Seremban. When we hand you off, we forward only the details the physio needs to help you.
How long we keep it
We keep enquiry logs up to 12 months so we have context if you message again, then archive 12 months more before deletion. Direct conversations with a partner physio follow that clinic's own retention policy.
Cookies and analytics
This site uses minimal first-party analytics to count page views, with no third-party trackers, social pixels or behavioural retargeting. If your browser sends Do Not Track, we honour it.
Your choices
WhatsApp us any time to delete your log, stop matching, get a copy of what we hold or have it corrected, free of charge. We confirm and complete within 7 days.
Children
If a parent or guardian messages us about a child, we treat them as the contact. We don't collect information directly from children.
How to contact us
For any privacy question, message us on WhatsApp at the number on this site. The fastest way to reach the editorial owner about a deletion or correction request is the same WhatsApp line.
Not sure which physio fits your case?
Message us on WhatsApp with your condition and area: we'll point you to a physio in Seremban or Nilai that matches.